Understanding the user behaviour, needs, and jobs to be done
To understand the needs of dental clinicians and assistants, I conducted many in-person interviews with dentists, nurses and receptionists at the clinic. Using contextual inquiry methodology, these clinic visits allowed me to connect to my users by interviewing and observing them in their work environments. On top of that, I also consulted my internal dentistry team regularly to learn dental terms and procedures in order to better understand the common terms used by my users.
User flows and wireframing
Visualising the most efficient way to complete tasks
Given that these users are busy professionals who deal with a large volume of patients everyday, one of the primary goals was to minimize the number of steps that users need to take to complete different tasks - from uploading dental scans and x-rays, to approving a treatment simulation plan.
Delivering a comprehensive, reliable yet simple platform
Together with the UI designer in the team, we overhauled the design of the platform by referencing industry-standards for other SaaS products in the market. The launch of the product not only strengthens Zenyum’s working relationship with our partners, but also aligns with the overall business objectives of increasing turn-around-time for treatment planning and empowering our partners to deliver quality dental care to our patients.